Can I cancel anytime?
You can try an annual plan risk-free for 30 days, and a monthly plan for 5 days. If you’re not satisfied with your membership, you can get a refund within the appropriate trial period as long as you’ve streamed for no more than 15 minutes total and you haven’t violated our Terms of Service.
Do I keep my Vimeo PRO or Vimeo Business features if I switch to Live?
Yes! All the features of Vimeo PRO are included in PRO Live, and all the features of Vimeo Business are included in Business Live. If a Business member opts for a PRO Live plan, however, they will get Vimeo PRO features without retaining their Business ones. For this reason, we recommend current Business members choose a Business Live plan.
What encoders can I use with Vimeo Live?
You can use any hardware or software encoder that you choose, as long as RTMP streaming is enabled. We recommend Livestream Studio, the Mevo camera, OBS, Telestream Wirecast, Teradek VidiU, VidiU Pro, Live:Air Action, NewTek TriCaster or Epiphan Pearl, but feel free to use whichever encoder works best for you.
What are streaming hours? Are there really no limits for Business Live?
Streaming hours refer to the total number of hours you can stream your live events, which varies by membership. Vimeo PRO Live members get ten (10) streaming hours a month, and streaming hours are unlimited for Business Live members but each event has a limit of twelve (12) hours.
Are there overages or fees based on the number of viewers?
Nope. You can stream to as many viewers as you want without worrying about overages.
Will my audience see my events in 1080p?
Your audience will be able to see your events in 1080p, as long as your source stream is outputting at 1080p and your audience has a strong network connection. If not, they’ll be served a stream at the quality appropriate to their device and bandwidth.
What is cloud transcoding?
Cloud transcoding means that all live streams are transcoded by Vimeo for optimal playback in the Vimeo player. This provides viewers with the most beautiful experience possible for their device and bandwidth, keeps your required outbound bandwidth to a minimum, and saves you the trouble of using expensive encoding equipment.