If you’ve received a promo code, you can redeem it directly on a title’s Vimeo On Demand page. On the title’s page, click the button for the type of purchase your code is good for ("Buy", "Rent," or "Subscribe"). Then, in the purchase window that appears, click Apply promo code, enter the code, and click the Apply button. The purchase window will then update to reflect the discounted price before you finalize the purchase.
A few notes about promo codes:
- If your code is for 100% off, you’ll need to click "Continue" to complete the transaction.
- If your code is for a partial discount, then you’ll need to enter valid payment information along with the code in order to complete the purchase.
- Please note that currently, dollar-off promo codes can only be applied to purchases made in USD.
- Additionally, only VIP promo codes are applicable for more than one month of free/discounted viewing for Subscription-VODs. Any other promo code will apply towards the first month of purchase, after which you will be charged the listed price.
Troubleshooting promo codes
If you’re seeing an error message that says "Oops. Something is not right here” when trying to make a Vimeo On Demand purchase, it usually means there's an issue with your payment method. If you're still seeing the message after making sure all the information you entered is correct (or if you’re seeing the message with multiple payment methods), please contact us so we can take a look on our end and help you complete the purchase.
If you’re certain that you’re entering the promo code correctly and you’re seeing a message that says “Sorry, that discount code appears to be invalid,” please contact us so we can investigate further (please include the code you’re trying to use in your email).