Vimeo has launched a support program called Vimeo Community Experts that allows experienced Vimeo community members to earn money by answering product questions from Basic members.
How it works
When a Basic member contacts our support team, their support ticket may first be routed to a Community Expert. If their question cannot be answered by an Expert, that Expert will route your question back to the Vimeo Support team for resolution.
Experts earn a small cash reward for every ticket they resolve to the satisfaction of the person asking it.
Our goal with this program is to get your support issue resolved quickly and accurately. By allowing the expert members to support other members, we can provide better, faster support to our growing community.
Areas of expertise
While many support tickets can only be answered by a Vimeo Support Agent, Community Experts can answer any questions about using Vimeo that don't require any special access to the customer's account.
For example, Experts might tackle questions like:
• How do I change the email address on my account?
• How do I update my profile photo?
• Which privacy setting should I use in this scenario?
In some cases, they can even answer more complicated questions like:
• Why isn't my embed code working on my website?
• How can I decrease the size of the video files I'm uploading to Vimeo?
How to become a Vimeo Community Expert
Our Community Expert program is managed by a company called Directly. Any Vimeo member who is interested in becoming an expert can apply. Applicants will be given a multiple choice test about Vimeo's product and a short writing test. Those who pass the test will be able to claim tickets and earn rewards.
Here are some frequently asked questions about the program:
What is the time commitment?
Experts may spend as much or as little time as they wish answering member questions via Directly.
There are no schedules or "on-call" hours. As an Expert, you may choose to spend a couple hours per day in one week answering questions and then go on vacation next week and not answer any questions at all. It is completely up to you.
What if I can't answer the question?
Experts should only take on questions are confident answering. For example, if you're an Android user, you should leave iPhone questions to Experts who use the Vimeo iPhone app.
Additionally, certain questions are escalated to the Vimeo Support team (questions about privacy or billing, for example).
What kind of rewards are being offered?
Experts are paid small cash rewards in U.S. dollars for each ticket they successfully resolve. Rewards vary by ticket but are typically a few dollars.
What is required to apply, and what if I don't want to continue after being accepted?
To apply, you must be a Vimeo member. You'll also be required to take a short skills quiz, which will help us determine if you're ready to participate in the program and which questions to send your way.
To create an account on the Directly platform, which will allow us to route questions over to you, you'll need to provide your first name, last name, and email address.
Continued participation in this program is completely up to you. You can choose to withdraw at any time.
Who is Directly?
Directly provides the customer service application that allows Vimeo to route member questions to our community Experts.
You will see the name Directly on some of the web pages and interfaces as you review and answer member questions.
Ok, I'm in!
Great! Click here to apply to join our team of experts!