This article outlines common blockers with using Record and how to troubleshoot these issues.
In this article, learn how to troubleshoot:
- Mac Recording Permissions
- Windows Recording Permissions
- Recording stuck in ‘Optimization Pending’
- Record quality
- No sound in recording
Mac Recording Permissions
If you are using Mac OS Catalina or later with the Record Chrome Extension, you may run into an error when trying to use the extension that reads "There was an error with screen capture. Check on the permissions and try again, or visit the Help Center”.
To troubleshoot this issue, ensure that you are running the most current version of Chrome. If not, update your Chrome browser, restart, and try your recording once more.
If that doesn't help, you may need to configure your system's privacy & security settings.
- Open your System Settings.
- Select Privacy & Security, then select Screen and System Audio Recording.
- Ensure that Google Chrome is toggled on.
- Follow the same steps for Microphone and Camera in Privacy & Security.
- You will need to quit and relaunch Chrome for the settings to take effect.
⚠️Note: If these settings are already on, try disabling these permissions for Google Chrome, saving your security settings, then go back in and toggle it on for each again.
Windows Recording Permissions
Windows 10 users may encounter the error “There was an error with screen capture. Check on the permissions and try again” when using the Record Desktop app.
In this instance, confirm that your Windows system has granted recording permission for the Vimeo desktop app for audio and video. Learn more about app permissions from Microsoft Support at App permissions.
Learn how to check for permissions from Microsoft Support at Turn on app permissions for your microphone in Windows 10 and Manage app permissions for your camera in Windows to ensure that the Vimeo Record app is able to use your camera and microphone.
Recording Stuck in Optimization Pending
If your recording is currently stuck in ‘optimization pending’ and has not uploaded completely to your library, please contact Support for further assistance or recreate your recording.
Record Quality
The video quality in a recording is dependent on your screen’s resolution and/or the maximum resolution of your webcam. After the transcoding, the video resizes and fits into the nearest resolution template to provide the best quality. The video would not be stretched to the highest resolution, such as 1080p, if it is not the nearest resolution template.
Here are some tips on how to change your screen’s resolution to help maximize your recording potential:
Microsoft Support: Change your screen resolution in Windows
Apple Support: Change your Mac display’s resolution
Why doesn't my recording have sound?
You will need to ensure that your browser is allowed access to your microphone. In some cases, you may see an error message stating that your microphone is blocked by your browser.
Visit the following links to learn more about allowing your browser to record:
You may also need to check that your device is not blocking your browser (or desktop client) from recording.
Visit the following links to learn more about allowing your device to record based on operating system: