This feature requires a Vimeo Enterprise account with the Events feature added.
When someone registers for your webinar, Vimeo can automatically send confirmation, reminder, and follow-up emails. You can customize each event's email branding and reminder schedule.
Customize webinar emails
Open your live event and select Registration > Customize emails. In the Emails settings panel on the right, select Brand to set the sender name, logo, and accent color for that event, and Footer to edit the footer. If you do not customize an event, it uses your account's default branding. Duplicating an event preserves its branding.
Translate your emails
You can translate your webinar emails so that registrants receive them in their own language. Email translations are separate from the registration form translations. The available languages are English, Spanish, German, French, Japanese, Brazilian Portuguese, Korean, and Simplified Chinese. Event page translations are set up separately as well — see About custom landing pages for live events.
- Add a language: Go to Registration > Customize emails, then open the Emails settings panel on the right and select Translations. Adding a language is a two-step modal: pick the languages, then start with an AI-generated translation or write it yourself.
- Edit side by side: The translation editor shows the main language next to the language you are translating, so you can review the copy line by line.
- Preview each language: Use the language switcher in the email preview to check how the email reads in each language you have added.
- How each registrant’s language is chosen: Each registrant receives the email in the language their browser used when they registered, or the language they picked on the registration form if the form is translated, as long as you’ve added that language. Otherwise they receive the main language. Registrants added through CSV, CRM, or API imports always receive the main language.
- Keep translations up to date: If you change the main-language email, affected translations are marked as out of date. Select Update with AI to refresh them, or edit them yourself.
Magic Links
Each registrant receives a personal join link in confirmation and reminder emails. Selecting the link takes them directly to the event without requiring them to sign in again. The link also appears in supported calendar entries and can be used in supported CRM communications through the Vimeo Event Join Link field.
Magic Links use a first-party cookie, so they continue to work when third-party cookies are blocked. They expire automatically after the event. Embedded webinars do not support Magic Links; returning registrants must sign in manually.
Customize reminder emails
From Registration > Customize emails > Email, add, remove, or change reminder emails. Select the full-width New reminder email button below the email list, then choose 1 hour, 15 minutes, 3 days, or 7 days before the event, or choose Custom range. Custom reminders can be scheduled from 1–59 minutes, 1–23 hours, or 1–90 days before the event. A webinar can have up to 10 reminders, with no more than one reminder at the same interval. The 1-day reminder is enabled by default.
Confirmation emails for API registrations
For events owned by Enterprise or Custom accounts, registrants added through the API can receive a confirmation email when Registration confirmation is enabled in the Confirmation email tab. Bulk API imports, CRM imports, and CSV imports do not send confirmation emails.
Other email settings
You can customize subjects, message text, calendar links, footer information, and the event button. If you use a custom button destination instead of the Vimeo link, attendees must sign in first.