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Error message: "You don't have permission to access this" when trying to sign into your Vimeo OTT site

This article was translated using AI, which may cause inaccuracies or not directly reflect the product interface. If you continue to have issues, please contact Customer Support.

This error suggests that you are logging in with an email address that differs from the one associated with your Vimeo OTT site.

Follow these steps to troubleshoot

  1. Log out of Vimeo OTT.
  2. Log in to Vimeo OTT with another email address that we'd have on file.
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