This article discusses common issues based on membership or subscriptions that users experience when trying to make a video.
In this article:
- Why am being prompted to upgrade when saving a video?
- I was blocked from saving my video. What should I do next?
- I have the error message: "You started this purchase on another device"
- Do I have to continue working on my video on the device I made the upgrade on?
Why am being prompted to upgrade when saving a video?
While the video editor is available to all Vimeo members, there are certain features that can be accessed only with specific membership tiers. Those features include accessing our stock library, brand kit, and hiding the Vimeo watermark.
When using a feature that is not included in your subscription, you will be prompted to either upgrade your account or continue working on your video and upgrade later.
I was blocked from saving my video. What should I do next?
The most frequently used feature that may have caused the inability to save your video is Stock footage (available for Standard members and higher or Pro members and higher).
In order to amend your video so you may download or share it, either go back to the editing stage and remove/replace this feature on your video or upgrade to use it in your video and in future projects.
I have the error message: "You started this purchase on another device"
Currently, cross-platform purchases are not available on Vimeo. For example, if you purchased a membership on the Vimeo website using a desktop browser, and then switched to the Vimeo mobile app to make your videos and wish to upgrade your account, you would need to go back to the website in order to purchase the upgrade.
If you attempt to upgrade your account on a different platform, you'll see an error message saying “You started this purchase on another device. Please continue on that device," instead.
A device, in this context, refers to the website (regardless of supported operating system or browser) or the Vimeo Android app or the Vimeo iOS app.
Do I have to continue working on my video on the device I made the upgrade on?
No. The creation/editing process can be done on any our supported platforms. Once the upgrade is complete, you can switch back to the device you were using to make your video.
If this doesn't work, please contact us so we can further assist you.