If you encounter "Your access has been blocked" or another specific error related to your IP address when attempting to access Vimeo resources through the API, you will need to provide additional details to our Support team to have the block removed. This article lists the error messages associated with this block and explains how to contact Support to resolve them.
In this article:
- What causes the blocked IP address error?
- What error messages will I encounter?
- How to unblock my IP address
- Suggested next steps
What causes the blocked IP address error?
On rare occasions, servers are blocked from accessing vimeo.com resources due to network security protocols.
What error messages will I encounter?
When a server is blocked, you may encounter the following errors or messages:
- Your access has been blocked for network security reasons
- An HTTP 403 error
- error_code: “3500”
- developer_message: “You have been banned. Contact Vimeo support for more information.”
- An x-banned-ip header containing the exact IP address banned in our system
- A W4A0F6 error (for users whose IP addresses are temporarily blocked)
How to unblock my IP address
To resolve, please contact Support with the following information:
- A screenshot of the "Your access has been blocked for network security reasons" screen with the error message.
- The exact request you’re making to the API.
- The exact IP address returned in the response’s x-banned-ip header (if you have this information).