If your customers are unable to make purchases on your app, check your developer account on the platform in question (Apple, Android, Roku, etc) and look for any pending agreements. When there is a pending agreement, the platform stops the ability of the seller to accept purchases.
Why can’t my customers make purchases on my app?
This article was translated using AI, which may cause inaccuracies or not directly reflect the product interface. If you continue to have issues, please contact Customer Support.