This article explains how to troubleshoot videos that remain on the Optimization Pending screen for an extended period when uploading or saving to the Library.
In this article:
- Why is my video stuck in Optimization Pending?
- How to fix video optimization issues
- Suggested next steps
Why is my video stuck in Optimization Pending?
There isn't a single universal cause, as the time a video spends in the Optimization Pending state varies due to multiple factors. The time required to complete video optimization is directly influenced by the source video's or project's size and encoding.
How to fix video optimization issues
If you notice that your video remains in the Optimization Pending state for more than 30 minutes, please verify that your video meets our compression guidelines. You can reupload your video if needed, or try saving it again from the video editor.
If reuploading or resaving your video doesn't help and your video is stuck on the Optimization Pending screen for more than 30 minutes, please contact Support with the following information:
- The video's URL.
- An estimate of how long the video was stuck on the Optimization Pending screen.
Suggested next steps
- Learn how to troubleshoot uploading problems
- Read about transferring videos from one account to another