This article describes some of the most common emails you will receive from Roku, including what they mean and what you should do after receiving them, throughout your Roku app's lifespan.
These emails will be sent to the email address associated with the Roku developer account owner.
If your email subject line is not listed below and you have questions, forward the email to our Enterprise Support team. We will review and advise on any next steps.
| Email Subject Line | Is It Important? | What Does It Mean? | What Should I Do? |
| Important updates for publishing Roku channels | Investigating | Vimeo is actively in talks with Roku's team about any new platform requirements they need. | At this time, there is no action required by your team. Your Vimeo team will reach out to you if there are needed action items for you to address. |
| Reminder: Beta channel takedown [Date] | No | A "Beta Channel" refers to the initial app build that Vimeo has generated for your service. It is what allows your team to download and review test Roku applications prior to submission. Roku automatically expires these apps after 120 days. This does not affect your live app as it is not published under a Beta Channel. | If you are within active onboarding, please alert your Implementation Manager so our team can create a new Beta Channel for your service. If your app is live, you can ignore this email. |
| Roku | Package Analysis results | No | This email will be sent by Roku every time a new application version is submitted to the Roku Channel Store for review. Though this email may note specific errors, Vimeo is aware of what they are and they will not cause issues with your app or the user experience. | You do not need to take action. |
| Potential service interruption: Notification of SSL certificate expiration | No | While this email notification looks serious, we can assure you that it will not affect your app. Vimeo has investigated this notice with Roku to ensure no updates are needed. | You do not need to take action. |