This feature requires a Standard, Advanced, Pro, Business, Premium, or Enterprise plan.
If you’re having trouble getting through the VOD verification process and keep getting declined, check for these common issues.
What is causing the verification to decline?
These are the most common reasons your verification will decline and what you can do to fix it.
- Submitted ID photo is a copy: Ensure you’re taking a physical photo of your ID and not a copy of your ID.
- PayPal information doesn’t match: Verify your PayPal information matches the information you’re submitting, such as your name.
- Information in submitted documents do not match: Be sure that your proof of address or supplemental documents match the information you’ve entered in Persona.
After checking these elements, you can re-try the verification.