This article discusses how to change or edit your card information and switch your payment method.
In this article:
- How do I change the card on file for my subscription?
- How do I delete the card information I have on file?
- Why can't I switch payment method to PayPal?
- Suggested next steps
How do I change the card on file for my subscription?
When you purchase a subscription on Vimeo.com, your payment method is saved automatically. To update your payment method
- Go to the Membership Plan page in your Billing Settings.
⚠️Note: The Billing Settings page is accessible if you are logged into an account enrolled in an active paid subscription or active trial plan. Otherwise, you will be prompted to renew or upgrade your account. - Open the dropdown menu below the Payment method where your current payment method is listed, and click Add a new card.
- Depending on your location, you may see a checkbox authorizing the storage of your payment method. You will need to select this checkbox to proceed.
- You may be prompted to complete an additional authentication check per local regulations. If so, follow the onscreen prompts to verify and submit your payment method.
- Enter your new payment information on this page.
- Once submitted, you can navigate to the Membership Plan page and select your desired payment method from the same dropdown menu.
Refer to the troubleshooting payment issues article if you are unable to add, change, or save your payment method.
How do I delete the card information I have on file?
To delete your card information
- Go to the Payment methods page in your Billing Settings.
- Click the “X” to the right of the desired payment information to remove it.
Please note that if you are currently subscribed to Vimeo, you will only be able to remove some of your cards from your account; one will need to remain for the subscription to renew. If you do not want to continue the membership, refer to Cancel my subscription. If you have trouble removing a card, it may be for this reason. In that case, you will need to add a new card on file before removing the older one.
⚠️Note: To delete an expired card and replace it with a new one with the same card number, remove the existing payment method and re-enter the new credit card number.
Refer to the Accepted payment methods article to learn about all the payment instruments that are accepted on the Vimeo platform.
Why can't I switch payment method to PayPal?
While we are unable to offer a direct way to switch your payment method from credit card to PayPal during an active subscription, it is possible to change payment methods when renewing a subscription or signing up again.
In that case, you can select PayPal as the payment option when signing up for a new membership (i.e. re-purchasing a membership once your older one lapses) or renew an existing subscription early, before it lapses.
If you purchased multiple seats as part of your initial plan purchase, we can refund that purchase in full if it’s within our terms. You could then re-purchase your plan with the desired number of seats. To proceed with this, please contact our support team.
If you want to change the current PayPal account to another PayPal account, you will have to cancel the auto-renew of your subscription, then let the account lapse, and then make a new purchase.
Suggested next steps
- Now that your payment method is updated, view your purchase history and payment methods.
- If your payment failed, Troubleshooting: Payment fails when purchasing or renewing a Vimeo plan.