This article discusses what to do if you find an unrecognized charge on your card from Vimeo.
In this article:
What caused this charge to appear?
If you see a charge from Vimeo that you don't recognize:
- Check all your known email addresses to see if there is a Vimeo account tied to them. A subscription may have renewed on an account you haven't used recently.
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Check if you previously signed up for a free trial. If you didn't cancel the trial before the end date, it would have auto-renewed into a paid plan, causing Vimeo to charge the payment method you provided.
- When you sign up for your free trial, you will see a notice on the checkout page indicating the day the trial ends, and that you will be charged if you do not cancel the trial before that date.
- The checkout page also explains how to cancel the free trial if you prefer to end the subscription before auto-renew occurs.
How to solve an unrecognized charge from Vimeo
Contact Support with information regarding the transaction. You can reduce your wait time and increase our chances of finding your account more quickly by providing the following in your initial message:
- The date of the transaction
- The last 4 numbers of the card that was charged
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A screenshot of the charge
- Never provide your full card number. We would never request any sensitive information. Be sure to crop or blank out any sensitive information on your statements.