The following applies to customers with contracts. For self-serve subscription plans, proceed to our guides on paying and managing your subscription.
As a customer who worked with one of our sales representatives and executed an individualized agreement, you will need to set up an account in our payment portal to manage your billing information and pay invoices. This article discusses how to set up and access the invoice payment portal.
In this article:
Video overview
The video below offers an introduction to accessing Vimeo’s payment portal.
What to know before accessing the payment portal
- This account is separate from your vimeo.com account. You cannot access the payment portal with your vimeo.com login information.
- This payment portal is only for customers who worked with a sales representative and executed an individualized agreement. Self-serve customers (who signed up and paid online without the involvement of our sales team) should continue to manage their billing preferences in their account settings.
How to access the payment portal
To set up your payment portal account:
- Check your inbox for a sign-up invitation to the billing email address listed on your order form.
- Follow the instructions in the email to set up your payment portal account.
- If you do not see the email shortly after the invitation was sent, check your spam or junk folder.
- Once you create an account, you will receive another email to confirm your account. If you’re having trouble finding this message, search within your inbox for the email subject “Vimeo.com - Invoice and Payment Portal Registration.”
- Once your account is confirmed, you can access Vimeo's payment portal using the login credentials you created. Be sure to bookmark this page.
If you have issues setting up your payment portal account or need to change the billing contact for your account, have the primary contact of your organization contact our Accounts Receivable team at ar@vimeo.com.