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Why did my video get deleted?

This article covers typical reasons why your video may have been unexpectedly deleted, and how to get support if you need to recover deleted videos. 

In this article:

Deleted videos due to account cancelation or lapse 

If you canceled your Vimeo account, downgraded, or lapsed to another plan, you may have lost access to some of your video storage and therefore videos got deleted. Learn more at What happens when I lapse to the Free plan? or Lapsing from paid membership to Basic membership depending on which plan you have. 

Prevent videos from getting deleted with Vimeo Enterprise Legal Hold

For Enterprise accounts, you can prevent certain videos from being deleted by using Vimeo Enterprise Legal Hold.

Deleted videos when using Enterprise Data Retention Tool

If you are using the Enterprise Data Retention Tool on your account, any videos that were uploaded prior to your retention policy are subject to be deleted. You can always view history and recover videos deleted by data retention. For steps to exclude certain folders or groups from having videos deleted, see How to use Enterprise Data Retention Tool.

DMCA takedowns

The DMCA provides a process that allows our members and copyright holders to work out their disputes. If your video got deleted due to DMCA and you would like to counter, see How do I challenge a DMCA takedown notice?

Someone on my team deleted my video

If you are using a team account, it is possible that the account owner, an admin, or folder admin deleted your video. 

Review videos that got replaced

For Pro, Business, Premium, Starter, Standard, Advanced, and Enterprise members, you can review and restore previous versions of a video using version history. 

How can I recover a deleted video?

While we cannot guarantee the ability to recover all deleted videos, our support team can assist if the video is still in our archived storage. Contact us to get assistance with deleted videos. 

 

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