There are a few common issues that may prevent you from logging into your account with your email and password. This article provides information on resetting your password, locating the email address associated with your account, and reactivating a deactivated account. For anything that changes or reveals account information, we can only help once we've confirmed the account is yours. And remember: Vimeo never creates or sends passwords — you always set your own at vimeo.com/forgot_password.
- How do I reset my password?
- I'm not receiving the password reset email.
- The password reset email is not working.
- I no longer have access to the email associated with my Vimeo account.
- I don't remember the email address used on my Vimeo account.
- My account is temporarily locked after failed login attempts.
- What information should I provide to help locate my account?
- How do I find my Vimeo account's email address if I signed up via a third party?
- My account has been deactivated.
How do I reset my password?
To reset your password, visit the Forgot your password? link. Please be aware that you must be logged out of any Vimeo account for this link to function.
To reset your password, enter the email address associated with your Vimeo account. You will then receive a password reset link via email, which you can click to choose a new password. Allow a few minutes for the email to arrive.
The reset email is sent only to the account's primary login email — we can't send it anywhere else, and we can't start the reset for you.
I'm not receiving the password reset email
Check your spam folder first. If it still doesn't arrive, remember that the reset only goes to the primary login email on the account — if you're entering a different address, or the address isn't the one on record, nothing will arrive. Confirm the address on the account before contacting us. We can't force the email through, and we can't send you a password.
The password reset email is not working
If you requested a password reset more than once, make sure you’re only clicking on the most recent password reset email. If you are still having trouble resetting your password after this process, please contact us for assistance — but we won't generate or send a password: the fix is always something you do yourself from vimeo.com/forgot_password.
I no longer have access to the email associated with my Vimeo account
If you're unable to access the email address associated with your account, please follow these steps:
- Go to this form. This link will not work if you are currently logged into a Vimeo account.
- After filling out the form, click the Reset Password isn't working link on the second page to contact us for further assistance.
A password reset can't reach an email you can no longer access, so the fix is to change the login email — and we can only do that once we've confirmed the account is yours. If the account has a payment history, we can verify you through your most recent transaction (a receipt or invoice, or the card details: last 4 digits, expiry date unless the card has expired, name on the card, and the exact date and amount of the charge). Once verified, we change the login email and you set your own password. If the account is free with no payment history, there's unfortunately no way to prove ownership, and we can't restore access — that's a firm rule, not a matter of discretion, and it protects the account and its content.
⚠️ Note: Do not include your account password, full credit card number, or other sensitive information.
I don't remember the email address used on my Vimeo account
If you don't know which email is on your Vimeo account, fill out this form and enter several addresses you may have used — an Apple private relay, an old work or university address, a second personal address. If one of them is on an account, the form sends the reset there, so you can get back in without us revealing anything. Only when you give us the payment details of a paid account can we tell you the login email.
⚠️ Note: The above link does not work if you are logged into a Vimeo account.
For a free account, we don't reveal or hint at the login email — the form is the way in.
My account is temporarily locked after failed login attempts
If you've attempted to log in to Vimeo too many times with an incorrect password, your account will be temporarily locked. The lock clears after about 15 minutes. Signing in again or requesting a reset restarts the timer — it doesn't speed it up. For additional login assistance, please contact us.
What information should I provide to help locate my account?
Locate your account with a charge on your card
If you have a charge on your card from Vimeo, we can use the information from the charge to help find your account. We’ll need the exact amount charged, the date, the expiry date (unless the card has expired), and the last four digits of the card in question. Never provide your full credit card number in an email.
For Google Play purchases: Go to Google Pay and log in, and then go to the Activity page. The transaction ID should look like this: GPA.1234-5678-1234-56789.
You can send this information to us through the Contact Form, selecting Billing and Membership from the drop-down menu, and then “Unknown Charge/Account Lookup.”
Locate your account with a link to a video
If you have a link to a video that you’re sure is from your account, we can locate your account with this information. Please provide the link to us using this form (note that this link does not work if you are logged into a Vimeo account).
⚠️Note: We are unable to locate an account for you by using a first/last name, a company name, or a domain from an email address without the exact user name (for example, @vimeo.com). These details help us find the account, but finding it is not the same as proving it's yours — to act on the account we still need you to reply from its primary login email, or to match your most recent payment.
How do I find my Vimeo account's email address if I signed up via a third party?
If you created your Vimeo account using a third-party service like Google, Facebook, or Apple, fill out this form to reach out to our Support team and provide the email address used to log into that third-party service.
If you used the Apple Sign-In feature “Hide my email”, be aware that we only have a randomized email address saved on our end. To find that randomized email address and manage other accounts created with Apple Sign-In, follow the instructions on Apple’s Support site here. Read about this feature at Opening and logging into a Vimeo account via Apple ID.
My account has been deactivated
If you attempt to log into your account and see a message saying it has been deactivated, it might be that your account has violated Vimeo's Terms of Service and/or Vimeo Guidelines. Search your inbox for a notification email from Vimeo, which would include the reason why your account may have been terminated.