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How to view my Vimeo purchase history and download receipts

This article was translated using AI, which may cause inaccuracies or not directly reflect the product interface. If you continue to have issues, please contact Customer Support.

If you made a purchase from vimeo.com, whether it's a Vimeo subscription or content from Vimeo on Demand, you can find your history and receipts in your billing settings. This article discusses how to locate your Vimeo purchase history and receipts. 

In this article:

How to view my purchase history and receipts from Vimeo

You can find a log of all your purchases from vimeo.com in your Vimeo account settings. To do so: 

  1. Log in to your Vimeo account, open the account dropdown menu in the upper right corner, and select Settings.
    The vimeo main navigation dropdown menu opened with the Settlings option highlighted. It's the first option below Invite members.
  2. Select the Billing tab, then Purchases. All your purchases will be listed here.
  3. Choose the relevant year from the dropdown menu on the right side. 
  4. Select Resend.
  5. The receipt will be sent directly to your email address associated with your Vimeo account. 
    💡Tip: If you don't see the email, be sure to check your spam folder or any filtered folders. Instructions on how to help emails from Vimeo reach your inbox vary by email provider - we’ve included some below:

How to print or download a PDF of my Vimeo receipts

To print or download a PDF of your receipt, first, follow the steps above to Resend your receipt from your billing settings page and have the receipt emailed to you. After doing that:

  1. Anywhere in the email, right-click and select View the receipt in a browser.
  2. Click Print.
  3. Select your printer or Save as PDF.
  4. Your receipt will now print or be saved to your system.

Can I add custom information to a receipt?

If you need specific information included on your receipt, this can usually be accommodated. How to do so depends on whether it's for a past purchase or renewal, or a future purchase such as an upcoming renewal:

  • For past purchases:
    • The only way to add or adjust information on receipts for past purchases is by contacting Support.
    • In your message, please include the information you’d like to add or adjust on your receipt, exactly as you’d like it to appear. A member of our team will follow up with you as soon as possible.
  • For future purchases: 
    • If you require a custom billing address or VAT ID to be included on your invoices for future purchases, you can either:
      • Select Add VAT ID on the checkout page during your initial purchase or,
      • Go to the Payment methods section of your account settings and select Add VAT ID before your subscription renews. This will include the VAT ID and billing address on all future receipts. 

If you are an account Owner and see a message that you cannot manage your billing settings, contact Support for assistance. 

Can I see my purchase history and receipts if I purchased via the Vimeo app?

Yes, but you must use the platform you purchased from to see your order history and receipts:

Can I get an invoice instead of a receipt?

If you are an Enterprise customer or have a custom contract, you will need to log in to the invoice payment portal to access your invoices. 

We do not issue invoices for self-serve plans. However, we provide proof of purchase (receipt) when the payment is processed. If you would like a customized receipt as described above, contact Support.

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