For Enterprise accounts with Workspaces: When an account is converted to a Workspace, the ability to manage the Profile Page is lost. For more information, visit Troubleshooting: I can't visit my Profile Page after becoming a Workspace
In this article:
- How can I get my most recent videos to appear first?
- I am seeing the incorrect number of videos on my Profile page. Why is this happening?
- I want to add a video via the “Add Video” module. However, the video is not showing up.
- I removed a section. What will happen to the order of my video sections on the profile page?
- What are the categories at the top of profile pages and how can I edit them?
- How do you highlight specific video comments?
- How can I enable my videos to be automatically added to my profile page?
How can I get my most recent videos to appear first?
Videos default to appear in chronological order based on upload date unless you have made changes to the profile page such as manually moving videos or adding sections. You may need to scroll down to the bottom of the profile page to find the latest videos or select the Load more button at the bottom of the profile to find them. From there, you can drag and drop the videos to the desired order.
I am seeing the incorrect number of videos on my Profile page. Why is this happening?
There are multiple reasons that may cause videos not to appear on your Profile page. See below for a few examples:
- Videos will only appear if they are Public. Whether they will be shown or not to the visitor depends on the visitor's viewing preference and the rating they have set for themselves.
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You might have disabled the "Automatically add videos" option. If that is the case, you can click on the Add video module to manually add them to your page.
- If your viewing preference is set to not see mature content, then no videos will be shown on the profile page - even if they are your own.
I want to add a video via the “Add Video” module. However, the video is not showing up.
It’s important to note that private videos will not appear immediately. If you update your private videos to Public, it may take a few moments to appear. If after 15 minutes the video does not appear, please reach out to our support team.
If you’re not seeing your public videos at all via that module, reach out to our support team with the video URL so that we can look into it.
I removed a section. What will happen to the order of my video sections on profile page?
Once you remove a section, the videos in this section will become part of the previous section above. If it is the first section that is deleted, the videos stay where they are.
What are the categories at the top of profile pages and how can I edit them?
The labels across the top of your profile are the categories associated with your videos. Clicking on any single label will sort the grid accordingly. You can add categories to your videos in video settings.
How do you highlight specific video comments?
If there are comments on your video, then you will see a “Featured Comment” button when you hover over the video. Clicking on that will give you the option to choose a comment to highlight on your profile page.
How can I enable my videos to be automatically added to my profile page?
By default, all of your public videos will be added to your profile page automatically. If you have disabled this setting, follow these steps to enable it:
- Hover your cursor between your video rows and select Add video once this button appears.
- In the lower-left corner of the module that opens, toggle on Automatically add public videos. This setting will save automatically.