We’ve compiled a list of the most frequently asked questions and answers about purchased Vimeo On Demand videos here to help you make the most of your VOD experience.
In this article:
- How can I switch my purchase type from rent to buy?
- How can I cancel a recurring VOD subscription?
- How can I get a refund for a VOD I purchased?
- Can I use the VOD I purchased for public screenings?
- I am part of a tax-exempt organization; can you refund the tax on my VOD purchase?
- What language options are there for On Demand titles?
- Do VODs expire?
How can I switch my purchase type from rent to buy?
If you rent a title and like it so much that you want to buy it, that’s great! Just contact us and we'll be happy to help you get that taken care of.
How can I cancel a recurring VOD subscription?
If you need to cancel a recurring VOD subscription, log in to your Vimeo account, then go to your Billing Settings and choose the Purchases tab. From there, find the title you’d like to unsubscribe from, and click the Unsubscribe link below the renewal date.
How can I get a refund for a VOD I purchased?
For security reasons, we require approval from VOD sellers before granting refunds for VOD purchases. If you'd like to request a refund directly from the seller, follow these steps:
- Send the seller a message from the VOD page. To do this, log in to your Vimeo account and visit the VOD page.
- Scroll down and find the Message button to reach the seller. Please note that you must follow at least one other person on Vimeo to message another user.
- Explain that you were not satisfied with your purchase and that you'd like to request a refund. Let them know that if they wish to grant a refund, we need them to contact us with a) a link to your Vimeo profile, and b) a request to refund your purchase.
Can I use the VOD I purchased for public screenings?
The license issued to you when you rent or buy VOD work is for personal viewing only. It does not allow you to redistribute the work or show it publicly. You can find more information about this in our Payment Addendum.
With that said, you are welcome to reach out to the VOD seller directly to request their permission to share their work in this way. You can contact them by sending a private message through their profile page (please note that you must be following another Vimeo member to use the messaging feature, even if it's just the seller).
What language options are there for On Demand titles?
Creators can choose to offer their Vimeo On Demand titles in as many languages as they want, so the responsibility falls on them to choose what languages (including captions/subtitles) they offer for their titles.
If a title you want to watch isn't currently available in your language, feel free to reach out to the creator for more information using the Message button on the title’s Vimeo On Demand page.
Do VODs expire?
If a VOD seller decides to delete their content or leaves Vimeo, you will have 30 days to back up your purchase. After 30 days, you won't see a deleted VOD title in your purchases anymore. If you rented a VOD that gets deleted, you will have the entire rental period to view it.