Skip to main content

Accessing and troubleshooting your VOD purchases on Vimeo

This article guides you in locating and accessing your Vimeo On Demand (VOD) purchases and rentals, addresses common access issues, and explains the implications if a seller removes a title.

In this article

Feature availability

  • Available for all Vimeo On Demand (VOD) purchases and rentals.
  • Applies to both individual buyers and subscribers.
  • Accessible across the web and compatible browsers.

Where can I find my purchases?

You can access your purchased, rented, or subscribed VOD titles in two ways:

  • Direct link: Go to vimeo.com/ondemand/purchases (log in required).
  • From your account menu:
    1. Log in to your Vimeo account.
    2. Click your profile icon in the top-right corner.
    3. Select More > Purchases to view all active rentals, subscriptions, and purchases.
      The user profile menu with the "More" option highlighted in a red box. The expanded 'More' adjacent sub-menu is displayed to the left, with the "Purchases" option highlighted in a second red box.

How to fix access issues?

If you can’t access a VOD title you bought or rented, review the following possible causes:

Rental period expired

  • Rentals are available only during the time listed on the VOD page.
  • Vimeo cannot extend rental periods.
  • To request an extension, contact the seller directly:
  1. Log in to Vimeo and open the VOD page.
  2. Scroll down and click Message.

⚠️Note: You must follow at least one other Vimeo user to send messages.

Logged in to the wrong account

  • Purchases are tied to the account used at checkout.
  • Log out, then back in with the account you originally used.
  • If you purchased on the wrong account, you’ll need to re-purchase the title on your primary account. Contact Vimeo Support to request a refund for the original charge or to get access to your original purchase account.

Payment issues

  • Pending charge: If your billing statement shows the payment as pending, the purchase may still be awaiting authorization. You won’t be able to access the VOD until the charge clears. If it doesn’t clear, it will drop off your statement. Contact your financial institution for more details.
  • Failed payment method: If Vimeo couldn’t process your card or payment, the purchase won’t complete. Please try again with a valid payment method.

Browser issues

Video playback or access may fail due to browser-related issues. Try the following:

  • Update your browser to the latest version.
  • Clear your cache and history.
  • Try a different browser (such as Chrome or Firefox).
  • Confirm that you’re signed in to the same Vimeo account used for purchase.

Deleted purchases

If a VOD seller deletes their content:

  • Purchased VODs: You’ll have 30 days to back up your purchase before it’s permanently removed from your account.
  • Rented VODs: You can view the video until your rental period ends, even if the seller deletes it during that time.

FAQs

  • Why can’t I see my VOD purchase?
    You may be logged in to the wrong Vimeo account. Log out, then back in with the account you originally used for the purchase.
  • Can I extend my rental period?
    No, Vimeo cannot extend rental periods. You may contact the seller directly to request an extension.
  • Can I transfer a purchase from one account to another?
    Purchases cannot be transferred. However, if you bought a video on the wrong account, re-purchase it on your primary account and contact Vimeo Support to request a refund for the first charge.

Suggested next steps

Read more about watching your purchased On Demand videos.

Related articles