This article discusses how your viewers can update their information such as credit card details and email addresses.
In this article
- How can my viewers change their email addresses?
- How can my viewers update their credit card information?
How can my viewers change their email addresses?
If your viewers can log in, they can change their email address by clicking the circular-shaped profile icon and selecting Account Settings from the drop-down menu.
They will need to click on Email, and then type in the new email and click Save.
How can my viewers update their credit card information?
Viewers can edit their billing information by going to the Billing Settings page.
- First, sign in to their account.
- Click the avatar or account link in the top right of the signed-in page.
- Choose Account Settings from the dropdown.
- Choose Billing & subscription from the settings page.
- Choose Payment Method from the options on the page.
- You can now enter your new payment information.
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Click Save.
Keep in mind, that if they subscribed to another platform, such as iOS, Android, or Roku, they will need to update their payment information through the relevant app store.
⚠️Note: Visa Gift Cards and other kinds of pre-paid gift cards are not supported.
💡Tip: Learn about How can Vimeo OTT sellers assist viewers with common payment issues? To assist customers with payment issues.