In this article:
- Why is my contact form not displaying?
- How many custom fields can I add to a contact form?
- How many contact forms can I add to my video?
- How can I add a custom logo to a contact form?
- How can I add my privacy policy to a contact form?
- Are contact forms supported on Facebook or X?
- How do contact forms work for virtual events?
- Where can I find engagement analytics for a contact form?
Why is my contact form not displaying?
Contact forms are only available on web browsers. Users viewing a video through the Vimeo mobile application will not see contact forms at the start of a video. Contact forms do, however, appear on mobile versions of browsers like Chrome and Safari.
How many custom fields can I add to a contact form?
You can add up to 20 custom fields when setting up your contact form. Your viewers can input an answer up to 50 characters in length per field.
How many contact forms can I add to my video?
You can only set up one contact form screen per video. For example, if you’ve already chosen to display the contact form screen before your video, you’ll no longer see the options to display it during or after in your Interaction tools settings. If you would prefer the form to appear during or after your video, you can always edit your options by clicking the pencil icon.
How can I add a custom logo to a contact form?
Toggle on the custom logo option in the contact form panel. Here, you will have the option to select a logo or upload a new one. You can preview how each logo appears in the player on the right side of the screen.
How can I add my privacy policy to a contact form?
You can also add the URL for your Privacy policy to your contact form. The policy must be a URL and is usually hosted on your own site. You’ll be able to read Vimeo’s own Privacy policy pop-up if you press the clickable Info icon.
Are contact forms supported on Facebook or X?
Please note that in compliance with their policies, contact forms are not supported on Facebook or X (Twitter).
How do contact forms work for virtual events?
Recurring virtual events currently do not include the ability to implement contact forms or email capture for the broadcast. Webinars will have access to contact forms.
All archived virtual events (i.e. after you end your stream) include contact forms in the advanced video interaction settings as described above.
Where can I find engagement analytics for a contact form?
From the analytics panel on the video page, you can check the number of times the contact form screen has been seen and the number of form submissions submitted for the past 30 days. You can also download your submissions here. Learn more about engagement tools here.