AI Translation is available for users on select Vimeo Enterprise plans. Please contact your account manager to get access to the feature. AI Translation is available for AI-eligible videos under 150 minutes. AI Translation is not available for users located in Illinois or Texas.
If your AI-translated video isn’t working as expected after your video processes, there are a few steps you can take to resolve the issue.
Troubleshooting steps
Replacing and retranslating your video will fix most problems with translated video files.
To replace and re-translate:
- Replace your video with the original, untranslated video file.
💡Tip: Learn how to replace videos on Vimeo at ‘How to replace a video’ - Re-translate the replaced video file.
- Select Finish and Save to save your video.
If this does not work and your translated video still isn’t playing as expected, or if you have any concerns about credit usage, please contact Support.
In your message to support, please include:
- The URL of your video.
- How your video is intended to play and what isn’t playing correctly (ex: no sound, only some languages are working, etc.)
- What steps you took to try and fix the problem.
- Any additional information that’ll help us to further troubleshoot.
Other playback issues
If your video is having problems unrelated to AI Translation, visit the following articles for further information on troubleshooting playback issues: