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FAQ: Managing mobile in-app subscriptions

This article provides answers to common questions about managing subscriptions purchased using a mobile app.

In this article:

I purchased my Vimeo subscription in an app via my Apple or Google Play account. Can I manage that subscription on the Vimeo website?

If you purchased your Vimeo subscription via your Apple or Google Play account in the Vimeo app, Vimeo Create app, Mevo app, or the Magisto app, you can only manage that recurring subscription in your Apple Account Subscriptions settings (for iOS) or in your Google Play Store Subscriptions (for Android).

You cannot manage your subscription on the Vimeo website if you purchased via Apple or Google. This is because the transaction did not occur on vimeo.com.

How do I cancel my subscription if I purchased via Apple or Google?

When you purchase a subscription via the mobile app, the transaction likely occurred either in the Apple App Store or Google Play, depending on your device type.

  • If you purchased on an iOS device, Apple provides detailed instructions for canceling in-app subscriptions purchased via Apple on its support site.
  • If you purchased on an Android device, Google provides detailed instructions for canceling in-app subscriptions purchased via Google on its support site.

If you cannot find your Vimeo subscription in your device’s subscription settings section, log into your Vimeo account on a web browser using the email associated with the account being billed and check your billing settings page for the option to cancel.

If I delete the Vimeo app from my device, will that cancel my subscription?

Deleting the app that you used to purchase your Vimeo subscription from your mobile device will not cancel your Vimeo subscription. This must be done directly via the platform you used to purchase your subscription as described above.

If I delete my Vimeo account, will that cancel my subscription with Apple or Google?

Deleting your Vimeo account does not affect your subscription status with Apple or Google. You must cancel directly via the platform you used to purchase your subscription as described above.

Can I upgrade my subscription if it was purchased via Apple or Google Play? 

If you purchased your Vimeo subscription via Apple or Google Play and wish to upgrade, the options available to you depend on your current plan and on where it was purchased.

  • Check your current plan in the Vimeo app or in your device's subscription settings. Any upgrade the app supports appears there as an Upgrade prompt.
  • If the app does not offer the upgrade you want, cancel your subscription in your Apple Account Subscriptions settings (for iOS) or in your Google Play Store Subscriptions (for Android). Once it has lapsed, purchase the plan you want on vimeo.com.
  • Subscriptions purchased via Apple or Google Play cannot be upgraded on vimeo.com.
  • To upgrade to Enterprise, speak with our sales team, regardless of where you purchased your subscription.

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