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How to downgrade my subscription

This article was translated using AI, which may cause inaccuracies or not directly reflect the product interface. If you continue to have issues, please contact Customer Support.

Not sure which plan type you have? Check “Membership” in the upper left corner of your account settings.

This article explains how to downgrade your subscription from your current paid plan to a lower-tier paid plan. Downgrading allows you to switch to a different paid plan with fewer features

In this article:

What to know before downgrading your subscription

Before you change your plan, please know that downgrades can only happen on or after your account's next renewal date, which you can view on the membership plan page.

Below you’ll find a breakdown of how your access to certain features and storage would change with a downgrade from one paid subscription tier to a lower paid tier.

Current plans

Subscription Tier - Current Subscription Tier - New Features changed
Standard Starter
  • Video storage: 4TB reduced to 2TB
  • Team Collaboration: 10 seats reduced to 1 seat (unless additional seats were purchased).
  • Player customization is limited. Features such as branding your player, custom cards, call-to-actions, lead capturing, and third-party player support are only available with Standard and higher.
  • Selection of Vimeo video templates is reduced, and you will lose access to stock assets.
  • No monetization capabilities. Access to sell your videos on Vimeo on Demand is limited to Standard and higher.
  • No customizable portfolios.
  • Showcase features such as SEO and connected Roku apps require Standard and higher.
Advanced Standard
  • Video storage: 7TB reduced to 4TB.
  • Team Collaboration: 10 seats reduced to 5 seats (unless additional seats were purchased).
  • No virtual events or webinars.
  • No marketing integrations. Connecting to apps such as Constant Contact, Hubspot, Mailchimp, Heap, and Campaign Monitor requires an Advanced plan.
  • Lose access to live chat support.

 

Legacy plans

Subscription Tier - Current Subscription Tier - New Features Changed
Pro Plus
  • Video storage: 4TB reduced to 2TB.
  • Lose collaboration features, such as the ability to add team members to your account, review & approval tools, and the ability to see version history.
  • No monetization capabilities. Access to sell your videos on Vimeo On Demand is limited to Pro and higher.
  • No customizable portfolios, showcases, or chapters.
  • Selection of Vimeo video templates is reduced, and you will lose access to stock assets.
  • No ability to get a direct link to your video file for third-party players. 
Business Pro
  • Video storage: 7TB reduced to 4TB.
  • Team Collaboration: 10 seats reduced to 3 seats.
  • Marketing tools and integrations are not available on Pro; more on those tools here. 
  • Access to our Creator Marketplace, where you can find professional video creators to help make your next video, is not included in Pro.  
  • The ability to add your branding to videos made on Vimeo is limited to Business and above.
Premium Business
  • Lose access to live chat support.
  • Lose access to all virtual event and livestreaming features 

 How do I downgrade my subscription to another paid tier?

  1. Go to your billing settings.
  2. Cancel your subscription to disable auto-renewal. Wait for your account to reach its subscription end date.
  3. Once your account has expired, you can purchase a new plan at the lower tier you want.

Downgrade Enterprise or Custom plan

 For Custom and Enterprise Plans, contact your Account Manager, Renewal Manager, or Customer   Success Manager to downgrade your subscription.

Can I downgrade my subscription early and receive a refund?

Please check our refunds article to confirm if you are eligible for a refund. If your purchase is eligible for a refund, you may request it through our contact form. 

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