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Managing mobile in-app subscriptions

Below are answers to common questions we get asked about managing subscriptions purchased via an app.

Can I manage my in-app subscription purchase on the Vimeo website?

If you’ve purchased your membership via the Vimeo app, Vimeo Create app, Mevo app, or the Magisto app, you can manage that recurring subscription in the iTunes or App Store (for iOS), or in the Google Play Store (for Android). 

You will not be able to manage a subscription purchased via an app on the Vimeo website.

 

Can I purchase more seats via my mobile app subscription?

No, we only support the initial purchase of one seat via the mobile app. If you need to add multiple seats to your account, you must do so via vimeo.com.

 

How do I upgrade my in-app subscription purchase?

If you subscribed via an app, you won’t be able to upgrade to any higher membership tier on Vimeo. If you would like to move to a higher membership tier, you will first need to cancel your app subscription in the appropriate app store, and then return to the Vimeo website to upgrade your account. Your current paid subscription will first have to expire before you can upgrade. 

 

If I delete the app, will that cancel my subscription?

Deleting the app that you used to purchase your Vimeo subscription from your mobile device will not cancel your Vimeo subscription with Apple or Google. This must be done directly via the platform you used to purchase.

 

How to cancel your subscription (iOS)

To cancel a Vimeo subscription purchased on iOS mobile devices:

  1. Go to Settings > [your name] > iTunes & App Store.
  2. Tap your Apple ID at the top of the screen.
  3. Tap View Apple ID. You might need to authenticate your Apple ID.
  4. Tap Subscriptions.
  5. Tap the Vimeo subscription.
  6. Tap Cancel Subscriptions.

For more detailed instructions, or to learn how to cancel from a different Apple device, please visit this page.

⚠️Note: Deleting your Vimeo account will not cancel your Vimeo subscription with Apple. This must be done in the appropriate store.

 

How to cancel your subscription (Android)

To cancel a Vimeo subscription purchased on an Android device:

  1. Open the Google Play Store
  2. Tap Menu > Account > Subscriptions.
  3. Find the Vimeo subscription.
  4. Tap Cancel.

For more detailed instructions, or to learn how to cancel from a different device, please visit this page.

⚠️Note: Deleting your Vimeo account will not cancel your Vimeo subscription with Google. This must be done in the appropriate store.

 

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