This article discusses the refund policy for self-service plans, including eligibility criteria and procedures for requesting refunds.
We offer refunds for self-service plans purchased via desktop or through the web browser on your mobile device. Refunds are available for up to 14 days for annual plan subscriptions and 3 days for monthly plan subscriptions, provided certain criteria are met. If your local law requires a longer refund eligibility period, then the longer time period will apply. There are additional considerations regarding refunds for purchases made via mobile apps or plans that purchased additional seating.
For our full refund policy, visit our Terms of Service.
💡 Tip: If you are on an Enterprise account, please review our Enterprise terms and contact your account manager with any payment-related questions.
In this article:
- How to request a refund
- About refunds for add-on seating
- About partial refunds
- How to get a refund for purchases made through Google Play
- How to get a refund for purchases made through Apple
How to request a refund
If you are the account owner and you are requesting an eligible refund within the refund period, please contact support.
⚠️ Note: If you are on a Starter, Standard, or Advanced plan and have team members assigned to your Vimeo account, be sure to unassign your team members from the seat they’re assigned to. We won’t be able to refund you if any seats are assigned to your team members. Read more at ‘Add and remove team members on your account’.
About refunds for add-on seating
As per our terms of service:
You are eligible for a refund if:
- You are the account owner AND
- You are requesting a refund for both the plan purchased and the additional seats purchased initially AND
- You are requesting a refund during the refund period
You are not eligible for a refund if you request a refund for any additional seats purchased after your initial purchase or if you are outside of the refund eligibility period. Add-on seat purchases are non-refundable.
About partial refunds
We cannot accommodate any partial or pro-rated refund requests.
This includes partial refunds to account for unused time, seat capacity, or storage quota.
How to get a refund for purchases made through Google Play
For purchases made via Google Play, you can either contact us to request a refund or request a refund through Google Play support. Refunds on Google Play purchases are subject to our refund policy.
How to get a refund for purchases made through Apple
We are unable to process refunds for purchases made through Apple iTunes or the App Store. To request a refund for a subscription purchased through Apple, you will need to contact Apple Support. Since the purchase was made through Apple's app platform, it is subject to their refund policy and must be handled by Apple's support team.
⚠️Note: Refunds will not be offered if your account is terminated due to Guidelines violations.