When you pre-order a Vimeo On Demand title, you’re purchasing it before it’s been released. You'll know that you are pre-ordering because the VOD page will display a banner that says "Pre-order now."
In this article:
Timing for charges
When the title is released, your card will be charged and you’ll be notified via email that the title is ready to view (you will also be notified if the release date changes or if the pre-order is canceled). If the price at the time of release is lower than the price at which you originally pre-ordered the title, you'll be charged the lower price. Please note that if you pre-ordered a rental purchase, your rental period will begin as soon as the title is made available by its creator.
Payment restrictions
You must enter a valid credit card to pre-order Vimeo On Demand videos. You cannot pre-order with PayPal. If we’re unable to process your payment at the time of the title’s release, we’ll send you an email prompting you to try purchasing the title again. If you’re uncertain about the status of your pre-order purchase, contact us so we can take a look on our end.
Release date timing
The creator is responsible for releasing a title on its release date, and the exact timing of the release is up to them. As soon as a title has been made available for viewing on that date, your card will be charged for your pre-order, and you’ll then have access to your purchase. We’ll also email you as soon as the title is available for viewing.
Canceling
You can cancel a Vimeo On Demand pre-order at any time by visiting your Purchases page, scrolling down to the Pre-orders section, and clicking the Cancel button.