Not sure what plan type you have? Check Membership in the upper-left corner of your Account Settings.
This article discusses how to renew your Vimeo Subscription. By default, Vimeo subscriptions automatically renew at the end of each cycle (yearly or monthly) to ensure uninterrupted service.
In this article:
- When does my subscription renew?
- Why did my subscription not auto-renew when I enabled auto-renew?
- Can I change my subscription plan?
When does my subscription renew?
By default, your membership renews automatically on the renewal date listed on your billing settings page unless you cancel automatic renewals before your renewal date.
If you would rather cancel your subscription, read how at ‘Cancel my subscription’.
Why did my subscription not auto-renew when I enabled auto-renew?
If you have enabled automatic renewal of your subscription, the payment method provided must be up to date to ensure successful charging. For example, we will not be able to charge an expired payment method. As a first step, please ensure your payment method details are correct.
⚠️Note: Under the German Fair Customer Contracts Act (FCCA), users located in Germany may be opted out of auto-renewal for their annual subscription if it was not purchased for business purposes. Read more at Will my account auto-renew if I am based in Germany?
If you’re experiencing issues with the transaction, it’s best to contact your bank or card issuer for further assistance.
If you are updating your payment method, our system will charge you immediately for a renewal.
Can I change my subscription plan?
You can upgrade your subscription plan on your own to access additional features and helpful tools. You can also compare Vimeo plans.
If you need further assistance, please Contact Support.