What the customer sees on my Vimeo OTT site

Here is an example of what your customers experience, from clicking the "Complete purchase" button all the way to watching your videos. 

The checkout page

When you sign up to sell on Vimeo OTT, upload your videos, and create a product, a checkout page is created. Every product on Vimeo OTT has a specific checkout page, where customers pay for access to your content, purchase gifts for other people, and redeem coupon codes.

Previewing the content

The checkout page includes your product description and a Play Trailer button that allows customers to watch the trailer you uploaded on the product settings page.

Buying/Renting/Preordering/Subscribing

There are three sales modes that a Product can be in:

1. SUBSCRIBE - Users can subscribe to your SVOD product and can stream your content anytime. They will be charged per month or per year (whichever they choose at checkout). 
   ⚠️Note: If you enabled free trials, they will be entered in the set trial period before they are charged.
2. Buy - Once the content is purchased, the customer can stream and watch forever. They now own the content. They can log into Vimeo OTT to view or download it anytime. 
   • Pre-order - If the product being sold is in pre-order mode, the customer will enter their credit card information, and will not be charged until the release of the content specified by the seller. Once the seller releases the content, the customer will receive an email and will be able to watch it immediately. 
3. Rent - If you've enabled rentals on your product, this will be an option on the checkout page. Once the customer starts watching, they have a certain amount of hours to finish depending on the rental period you set for that video. On rentals, all downloads are disabled. 

Buying with a credit card

Customers have the option to purchase using several different popular payment methods including credit cards or payment wallets such as Google Pay and Apple Pay. The credit card option will always be available but other selections are dependent on the user's browser configuration. For instance, if a Customer is using the Chrome browser and has an active Google wallet configured, the option for Google Pay will appear, or if the customer is using Safari with an active Apple wallet, the option for Apple Pay will appear. Customers will never see Apple Pay and Google Pay on the same checkout page as they are browser-specific. Additionally, customers can checkout with 1-Click via a Link account. 

1. On the checkout form, customers will be required to enter their email twice for confirmation. This is the address where the receipt and watch links will be sent. Customers will also use this to log in to your site in future sessions.
   ⚠️Note: When the customer enters their email address, if they have a Link account, they will receive a text with a verification code on the phone number associated with Link your account and will have to enter the verification code in the new field below the email address box and their payment information will auto-fill the payment fields. The customer needs to enter their CVV.
   
   
2. If your customer is purchasing a “Buy or Rent” product, they will need to select between “Buy” or “Rent” options, individually. If your customers are purchasing a “Subscription” product, they will choose between frequency options; “Monthly” or “Yearly.” All of these option's visibility depends on how the corresponding products have been configured.
   
   
   
   
3. Customers using a credit card will enter the name on their card, the card number, expiration date, CVC code, country, and postal code. This information helps ensure the transaction is not fraudulent.
   
4. Customers selecting a payment wallet option such as Google Pay will see a window open in their browser that allows them to choose their pre-configured payment method and preview the configured price.
   
   
5. Customers who choose to pay via Apple Pay will see a payment prompt appear on their screen
6. After configuring their payment, Customers will see a fee breakdown of their payment that includes taxes and final payment amounts, where applicable. Fees are only noted when due, inclusive taxes are not itemized and free trials are explicitly noted as no payment due today.
   ⚠️Note: If a customer does not have an existing Link account, once they have added their credit card information, a new pre-selected checkbox will appear below the credit card field Save your info for secure 1-click checkout with Link. They can uncheck this box to opt out of Link. 
   
7. Customers will see an "Automatic Renewal Details" section. They should click on the checkbox here to authorize the automatic renewals
        
8. Customers will submit their payment, the transaction will process and, upon success, the receipt will load. The customer can then click the Start Watching link on the receipt to begin.
   
9. Customers will also receive a copy of their receipt in their email with a summary of their payment and a link to start watching.

Gifting

Another feature of the checkout page is the gifting tool. If gifting is selected, the customer can enter a number of email addresses to gift the content to. They can also supply a short message to the recipient of the gift.

Once payment is complete, the recipient will receive an email to redeem the gift and can start watching. 

⚠️Note: If the gift is a preorder, the recipient will not be able to view the content until it's released.

Redeeming Promo Codes

The checkout page also has a Promo code checkbox for entering promo coupon codes they may have received from the seller. These codes can be a certain percentage discount or can make the content totally free. 

The site experience

Once the purchase is complete, customers can access your content. They can navigate to the site's Browse page where they can see your featured carousel at the top of the page and find all your categories and collections.

Customers can also select Search at the top of your site to quickly find what they are looking for.

Opening a Movie or Series collection will bring them to the collection's page with all the videos contained in it. Additionally for Series, users can sort which videos they see using the Season drop-down menu.

Watching

Once the customer clicks through to the watch page from the receipt, the video or live event will auto-play on the page.

Our video player uses adaptive streaming, meaning the load times are short, and the quality of the video will increase with internet speed. If the product purchased has more than one video in it, the other videos are listed lower down the page to be played.

Downloading

If the content purchased has downloads enabled on the videos, there will be a download button within the player to download the different resolutions of the video to a computer to keep for later viewing.

If the video has subtitles uploaded, the customer can select their language of choice from the CC dropdown. The subtitles will play along with the video right within the player. They can also be downloaded as an SRT file from the downloads dropdown below the player.

Commenting

Every video's watch page can have comments enabled to grow community engagement around the content. Anyone who has purchased can see all the comments and comment themselves if they're enabled. The seller will be notified of each comment left on the videos. As a seller, it's in your best interest to engage with the community in the comments section.

Sharing

Every video on Vimeo OTT has a share button built into the player. This means the viewer can click on the icons for the below services to share what they are watching.

• Facebook - Sharing on Facebook creates a pre-filled share for the customer to post on their wall, displaying what they are watching on Vimeo OTT with a link to the content's homepage.
• Twitter - Sharing on Twitter creates a pre-filled tweet for the customer to send, displaying what they are watching on Vimeo OTT with a link to the content's homepage and an auto-loaded trailer of the content.
• Embed code - This copies the embed code of the content's trailer with a buy button that the customer can post on their own website to promote the work and drive sales.

Language

If you enabled and supplied translations for your site, customers can scroll to the very bottom of any page on the site and find a Language dropdown menu in the lower right corner. The languages you enabled will be listed and customers can select their desired language to be translated. 

The translations will persist as they navigate between pages on your site. They can always go back to this menu and revert back to English (or choose another language) as they wish.