If you’re sharing a video link to a viewer and they’re seeing a prompt to log in or an error message, you can check a couple of things to solve this.
What is causing the log-in prompt or error message?
This is the most common reason for this error message and how to fix this issue.
- Check if the video is missing a content rating. Videos with no content ratings set may result in the viewer being prompted to log in before they can view the video due to regulations.
- Add a content rating to your video to remove the login prompt for those viewers.
Still having issues?
Contact our support team and be sure to include the following information:
- Links to the impacted videos
- Screenshot/screen recording of the error message