This article discusses how to troubleshoot log-in prompts or error messages when sharing video links. If you’re sharing a video link with a viewer and they’re seeing a prompt to log in or an error message, you can check a couple of things to resolve this issue.
What is causing the log-in prompt or error message?
This is the most common reason for this error message, and how to fix this issue.
-
Check if the video is missing a content rating. Videos without content ratings set may prompt viewers to log in before they can view the video due to regulatory requirements.
- Add a content rating to your video to remove the login prompt for those viewers.
-
Check if the viewer has permission to view the video based on access. If your account is part of a team and/or a Workspace, and access to the video is for team members or Workspace members only, the viewer will need to log in to view the video.
- Ensure that the video's privacy and access settings are aligned with the viewer to whom you are sending the video. Visit these articles for more information:
Still having issues?
Contact our support team and be sure to include the following information:
- Links to the impacted videos
- Screenshot/screen recording of the error message