How to add team members to my account

The article explains how to invite team members to manage videos and folders in your account, including troubleshooting tips for common issues that may arise during the process.

For Enterprise accounts with Workspaces: If you are seeking information on how to invite users to an Organization or Workspace, visit How to add and manage team members in my Organization or How to add members and manage permissions in my Workspace. 

In this article: 

• How to invite a team member to my account
• What isn't my team member being added after sending an invite?
• Suggested next steps

How to invite a team member to my account

You can invite team members to your account to help upload and manage your videos, events, and collections. You can also add team members to your account by sharing a video with them; see How to share videos with your team to learn how.

Team Owners and Admins can add new team members to the account. To add a team member to your account, follow these steps: 

1. Select the Manage Team tab in your Account Settings to access the team management page. You’ll see all your existing team members on this page (by default, it’ll only list you).
   • You can also invite someone to your team by selecting your profile photo and choosing the Invite members option. You'll see the pop-up modal where you can invite your team members. 
     
2. Select the + Invite button on the right side of the page.
   
3. In the module that opens, enter your team member’s email address, then select their role from the dropdown menu.
   Note: If you are on a Starter, Standard, or Advanced plan and have run out of seats, select Purchase seats to buy more seats for your account. Only the owner can purchase seats.
4. To add more than one team member, you can type or paste up to 10 email addresses at a time, separated by commas. All team members invited at the same time will have the same role.
5. Type in the message field to add a note to the email invites that your team members will receive.
6. Select Invite to send the invitation(s).
7. You will see a Pending indicator below their name and role on the team management page until they accept the invitation.

What isn't my team member being added after sending an invite?

• If the person you’ve added hasn’t responded to your invite, you can send them a reminder. Hover over the Pending status on the team management page and select the Send reminder link that appears. We will also send them a reminder automatically if they have not responded within 24 hours.
• If your team member is having trouble receiving the invitation email, you can send them a direct invitation URL by hovering over the Pending status, selecting the Copy invite link button, and sending it directly to your team member. 
  • Please note that this link is unique to each team member and cannot be used to invite others to the account. Once a team member accepts the invitation, the Copy invite link option will not appear any longer.
• If the team member already has a Vimeo account that they would like to link, ensure you use the correct email address.
• If the team member is still having trouble, try removing and re-inviting them from the team settings page.

Suggested next steps

• You can also add team members to specific folder(s) by sharing. For more information about this, refer to How to share folders and videos with your team.