How can I change account ownership?
If you are the current owner of a team account and would like to transfer ownership to someone else, follow the steps below. No one needs to share, send, or hand over a password: you change the account's login email, and the new owner sets their own password. Vimeo Support never generates or sends passwords.
If the new owner is already a member of your team
- Remove the incoming owner from the team. In your workspace, go to Manage Team, find the member, click their role, and select Remove from team.
- Free up the email address the workspace will use. Each Vimeo account needs a unique email, so if that address is already on another Vimeo account of theirs, they first change that other account's email to a different address. Deleting a personal account also frees the address, but deletion is destructive and irreversible — changing the email is the safer option, and it is the one we recommend.
If the new owner does not yet have a Vimeo account on that email
Skip step 1, and skip the "free up the address" step — go straight to the change below.
Change the account email (current owner)
- Log in to the team account and go to Account Settings (vimeo.com/settings/account/general).
- Click Edit next to the current email address.
- Enter the new owner's email and your current password to confirm. A notification is sent to both the old and the new address — that is a security feature, not an error.
The new owner then
- Goes to vimeo.com/forgot_password and sets their own password. We do not generate or send a password.
- Signs in on the new address and updates the billing information, if needed.
What if I am not the account owner?
If the owner has left your company or is otherwise unable to log in, the self-serve steps above can't be completed.
- Start with your own IT or domain administrator. As the domain manager, they can usually resolve this internally, faster than we can — often without any action on Vimeo's side.
- If they can't, this is verified at the domain level: we validate the request through known addresses at the account's domain — typically security@domain, ideally confirmed by two or three people at the company. Writing in from the same domain alone is not enough, because a compromised member account could use exactly that route to take over the whole organization. If the domain has no such address, the company can create one — creating it proves domain control.
- Once the domain is validated, we change the account's primary login email to the new owner's address, and the new owner sets their own password at vimeo.com/forgot_password.
If you need to start that review, contact us and include a written summary of the situation and, where possible, corporate documentation that shows you represent the business.